Yext Reviews includes six key features:
- Review Monitoring: Monitor all of the location reviews from customers — including those on third-party sites like Google, Facebook, and Yelp — in one place. Automated notifications alert businesses to new reviews as they appear.
- Review Generation: Encourage real customers to submit reviews based on actual visits and experiences. Leverage email, SMS, receipts, and five other channels to leverage in search.
- Review Balancing: Yext's proprietary Review Balancing algorithm dynamically chooses the most impactful site to direct customers to ensure an even distribution.
- Review Publication: Publish the reviews you generate to your client's business website or app with pre-optimized Schema.org widgets so stars appear in your organic search results.
- Review Response: Respond to reviews where needed. With workflows and approval settings, local managers can respond to reviews for locations they manage.
- Review Insights: Analyze review trends and changes over time so you and your client can remedy issues as they arise--and reward loyal customers as you so choose.
To learn more about utilizing these features, please feel free to reach out to your Account Manager or the Partner Support team.