What Is Included in the Yext Reviews Product?

Yext Reviews includes six key features: 

  • Review Monitoring: Monitor all of the location reviews from customers — including those on third-party sites like Google, Facebook, and Yelp — in one place. Automated notifications alert businesses to new reviews as they appear.
  • Review Generation: Encourage real customers to submit reviews based on actual visits and experiences. Leverage email, SMS, receipts, and five other channels to leverage in search.
  • Review Balancing: Yext's proprietary Review Balancing algorithm dynamically chooses the most impactful site to direct customers to ensure an even distribution.
  • Review Publication: Publish the reviews you generate to your client's business website or app with pre-optimized widgets so stars appear in your organic search results.
  • Review Response: Respond to reviews where needed. With workflows and approval settings, local managers can respond to reviews for locations they manage.
  • Review Insights: Analyze review trends and changes over time so you and your client can remedy issues as they arise--and reward loyal customers as you so choose.

To learn more about utilizing these features, please feel free to reach out to your Account Manager or the Partner Support team. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk